Contact us

Do not hesitate to consult our FAQ, you will certainly find an answer to your question.

Payment

How do I know my payment is secure?

The Lugira site you are visiting is on an HTTPS server. There is a green padlock on the left side of the URL of this page to remind you of this.

We are with one of the best hosting providers so that all our pages are secure and therefore cannot be hacked. In addition, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.

What are the payment method that are available?

We accept all major credit cards (VISA, Mastercard) and PayPal payments. However, we do not accept cheques, money orders or bank transfers.

What do I do when my discount code doesn't work?

If you receive a promo code and it is not accepted at checkout, it means that the promo code is no longer valid and that it was a limited time or limited stock promotion.

Shipping

How long does it take for me to be delivered?

The delivery time is between 10 and 15 working days. However, this delay may increase depending on the demand for the products you have ordered and we do our best to reduce this delay.

How long does it take to ship my order?

Your order is shipped within 24/48 hours.

There are items missing from my order, why?

We send the items in your order as soon as they are ready to be shipped so that they arrive as soon as possible. You should be receiving the missing article soon.

My items arrived damaged, what should I do?

We’re sorry to hear that your items arrived damaged. You can send us photos of damaged products to support@lugira.com. This will allow us to pass on the information to our delivery partners. A new package will be sent to you within 48 hours.

What are the guarantees if the product has not been delivered to me?

We’re sorry to hear that your items arrived damaged. You can send us photos of damaged products to support@lugira.com. This will allow us to pass on the information to our delivery partners. A new package will be sent to you within 48 hours.

Order

How can I cancel my order?

purchase by sending an email to support@lugira.com. Once the deadline has passed, you can cancel your order by returning the items to us within 14 days so that we can proceed to refund your order after receipt of the items.

Why doesn't the tracking of my package work?

It is sometimes possible that the tracking number may not be immediately available. Don’t worry, all tracking numbers work, just wait a few days so you can follow the delivery of your order to your home.

What is your exchange and return policy?

Returns are accepted up to 14 days after receipt of your order, however you will be responsible for the return shipping costs. For more information you can visit our “Delivery and return” page located at the bottom of the site in the useful links.

Do you accept overseas orders?

We ship worldwide, in case of doubt do not hesitate to contact us at support@lugira.com for more details.

If you have any further questions, please contact our customer service department at support@lugira.com.